we live in different times are we getting the same service and more getting the round around ? Most likely you would agree sick and tired of the waiting or maybe not getting a straight ansew and getting nowhere sounds like Telstra.don’t panic just change company
if you are on a plan you might have to wait till your phone or iPad expires by leaving the contract you can pay up to $800 or more
The same applies To any service you use, not happy,go elsewhere .its the power of the consumer that holds the power ,to make or break the company, don’t let them rip you off. Do something about it.Shop around, don’t fall into a rut and think you can’t do anything.its time to move on and get that better deal.